Sales terms

 HOW TO ORDER PRODUCTS

  • Use buy buttons and cart. Or place your orders at  info@true-earth.com 
  • Please notice us into the address if the delivery has to be made to an individual at a company.
  • At payment received, we will ship your order within 2 working days.
  • Step by step PDF E-Books will be directly sent via your email.

 
DELIVERY FARE

Options available into cart.

DELIVERY SYSTEM & TRACKING

- CHEAP TRACKABLE Slower but cheap option. 40 countries served : all EU, Usa, Canada, Japan and others. If you country is served, it will be shown into the shipping options. Cost and supplementary time for customs clearance are possible, and are completely at charge of customer.

Shipping for this method is made weekly - wednesday for all orders completed within monday -. Service provider declares these average delivery times :

  • EU: ab.7 working days.
  • USA, CANADA: ab.15 working days.
  • OTHER COUUNTRIES  ab.15/22 working days. 

 

- STANDARD COURIER Completely trackable. Shipping for this method is made daily.

Average delivery time declared by service provider is

  • 3 working days for Europe
  • 3-5 working days for the rest of world.

One delivery attempt with e-mail delivery notice. In event of delivery failure, the goods will be available at your nearest mail office, notified via e-mail,  for 10 days. Cost and supplementary time for customs clearance are possible, and are completely at charge of customer.

 

The products travel at charge and risk of the customer. For any delivery method, the seller is not responsible for the failure to deliver caused by incorrect or incomplete delivery address. Notice us in the address if the delivery has to be made to an individual at a company.

TRACKING

As parcels are picked up by service provider, you will receive an automatic message into your mailbox, tracking available here : https://www.poste.it/cerca/index.html

 

PAYMENT

Choose between :

  • Credit Card (select PayPal)
  • PayPal
  • Bank transfer (only for EU area)
  • we don't ship with payment at delivery, to avoid a higher expense (it is however not possible with priority mail, and on "raccomandata" there would be +3 eur more for cash taxes).

Che cos'รจ PayPal

PRICES

All prices exposed are vat included, delivery fares excluded.Iron Work Models reserves to change prices at every moment, orders will be evaded at prices showed at order time.

 RECESS RIGHTS

The recess rights are on italian laws, regulated by D.Lgs. 21/2014, who provides the possibility for the customer to receed from the contract into a maximum 14 days from the products receiving. The customer must inform us by letter or e-mail at :

Iron Work Models di Giuseppe Vitali - Via Treviglio 18 - 24040 Calvenzano -BG- Italy

info@true-earth.com

The backshipping of the products is at charge of the customer. Products must be intact and into it's original form and package. Money payed will be given back into a 30 days from goods return time.

TRUE EARTH by Iron Work Models di Giuseppe Vitali
Via Treviglio 18 24040 CALVENZANO - BG - ITALY
CCIAA 315223 BG - P.iva - Vat n. IT 02682890161
Cell / Mob. 347.0530604