Sales terms

HOW TO ORDER PRODUCTS

Use buy buttons and cart. Delivery fare is automatically calculated into the cart. We ship worldwide.

Or place your orders at  info@true-earth.com

If the delivery is to be made to your workplace, please also write the company name into the address

 

DELIVERY

Trackable shipping by CTT Correios Portugal. TRACKING LINK here.

As soon as the parcel reaches your country, the tracking of your national mail service is more accurate ( per ex. Royal Mail, Deutsche Post, U.S. Mail...), with the same shipping number.

Orders are usually dispatched within 2 working days from payment, unless differently stated at order confirmation.

 

PAYMENT

Select either :

  • Credit Card (select PayPal)
  • PayPal
  • Bank transfer (only for EU area)

Che cos'รจ PayPal

PRICES

All prices exposed are delivery fares excluded. True Earth reserves to change prices at every moment, orders will be evaded at prices shown at the moment of your order.

 

THE CUSTOMER

The customer undertakes to provide accurate and complete delivery data. Specify the company name, if the delivery has to be made to your workplace.

The customer agrees and subscribes these terms at the moment of ordering products.

It is customer's responsibility to follow package tracking. For any delivery method, the seller is not responsible for the failure to delivery caused by incorrect or incomplete delivery address, or in absence of the customer at the time of delivery, or unclaimed packages, when any of these reasons leads to the loss of the package. If instead the goods are returned to our warehouse, the customer can request re-sending, upon payment of the additional shipment.

 

CUSTOMERS OUTSIDE EUROPEAN UNION - EU

The customer is required to pay any import costs, such as VAT, customs duties, and clearing fees. This Customs Procedure may create some additional delay in delivery times. If the duties are not paid in due time, this can result in delayed or returned shipments.

Track your parcel online to avoid unnecessary delays or returns. It is also important to pay the customs charges as soon as possible. This payment is normally due before delivery of goods.

 

RECESS RIGHTS

The recess rights are on italian laws, regulated by D.Lgs. 21/2014, who provides the possibility for the customer to receed from the contract into a maximum 14 days from the products receiving. The customer must inform us by  or e-mail at info@true-earth.com

The backshipping of the products is at charge of the customer. Products must be intact and into it's original form and package. Money payed will be given back into a 30 days from goods return time.

 

TRUE EARTH by Giuseppe Vitali

Ponte de Lima - Portugal