HOW TO ORDER PRODUCTS
Use buy buttons and cart. Delivery fare is automatically calculated into the cart. We ship worldwide.
Or place your orders at email@example.com
If the delivery is to be made to your workplace, please also write the company name into the address
Trackable shipping by CTT Correios Portugal. TRACKING LINK here.
As soon as the parcel reaches your country, the tracking of your national mail service is more accurate ( per ex. Royal Mail, Deutsche Post, U.S. Mail...), with the same shipping number.
Orders are usually dispatched within 2 working days from payment, unless differently stated at order confirmation.
Select either :
All prices exposed are delivery fares excluded. True Earth reserves to change prices at every moment, orders will be evaded at prices shown at the moment of your order.
The customer undertakes to provide accurate and complete delivery data. Specify the company name, if the delivery has to be made to your workplace.
The customer agrees and subscribes these terms at the moment of ordering products.
It is customer's responsibility to follow package tracking. For any delivery method, the seller is not responsible for the failure to delivery caused by incorrect or incomplete delivery address, or in absence of the customer at the time of delivery, or unclaimed packages, when any of these reasons leads to the loss of the package. If instead the goods are returned to our warehouse, the customer can request re-sending, upon payment of the additional shipment.
CUSTOMERS OUTSIDE EUROPEAN UNION - EU
The customer is required to pay any import costs, such as VAT, customs duties, and clearing fees. This Customs Procedure may create some additional delay in delivery times. If the duties are not paid in due time, this can result in delayed or returned shipments.
Track your parcel online to avoid unnecessary delays or returns. It is also important to pay the customs charges as soon as possible. This payment is normally due before delivery of goods.
Pending more regulatory clarification, due to new and unexplainable rules on customs and vat, we temporarily do not ship to the UK (say thank you to the brexit.. )
The recess rights are on italian laws, regulated by Direttiva 2011/83/UE, who provides the possibility for the customer to receed from the contract into a maximum 14 days from the products receiving. The customer must inform us by or e-mail at firstname.lastname@example.org
The backshipping of the products is at charge of the customer. Products must be intact and into it's original form and package. Money payed will be given back into a 30 days from goods return time.
TRUE EARTH by Giuseppe Vitali
Ponte de Lima - Portugal